FAQ


Welcome to the www.ohsofine.dk website terms and conditions for use. By placing an order on this website, you agree to be bound by these terms and conditions. All images and illustrations on this website are the property of OH SO FINE.
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WE SHIP ANYWHERE IN THE WORLD!
We deliver globally from Denmark. Goods will be dispatched within 2-10 days of the payment being cleared. If an item is momentarily out of stock, and delivery takes a little longer, we will inform you via e-mail. There is no shipping and handling fee to Denmark. Shipping and handling fee to the rest of the world: €10 (purchase from €15-€250) / €80 (purchase from €250)

EXPRESS ORDERS
You are always welcome to contact us, if You need an express order. We will try to make dreams come true.

STOP BY
If You would like to have a look at our design before You purchase or if You would like to pick up Your products in person, please contact our studio for an appointment. We are based in Copenhagen.
 
RETURN POLICY 
We will exchange or refund any item you are not happy with, provided they are returned in their original condition within 14 days of receipt. Please ask for proof of postage from the post office for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returned postage will only be refunded if the item is faulty. If an item you have received is damaged, please inform us within 24 hours of delivery, to arrange for a replacement to be sent. In the case of faulty goods, we will reimburse you in full (the cost of the product and postage). In the case of non-faulty goods, we will reimburse you for the cost of the product only. Please send all returns to: OH SO FINE -Tullinsgade 1 - 1618 Copenhagen V - Denmark
 
PAYMENT
As a customer you do not need a Paypal account, but all payments are processed through Paypal, a completely secure, well-trusted online payment processor. All major debit and credit cards are accepted. For details regarding Paypal visit www.paypal.com.
 
WHOLESALE
How to be an OH SO FINE retailer: firstly - send us an e-mail! State your interest and tell us a little about your shop and we will contact you with information.
If you require information about our products or advice about your order, please e-mail us at info@ohsofine.dk.

COOKIES
Certain parts of the site uses “cookies” to keep track of Your visit and to help You navigate between sections. Cookies are small files that are sent by us to Your computer or other access device. They can contain information such as Your user id and the pages You have visited. We use website analytics cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and Your shopping experience.

If You do not want Your visit to the site to be tracked by our cookies, You can set Your web browser and/or firewall to disable them. Unfortunately, this may have a negative effect on Your use of the site. Please refer to Your web browser help file to see how to disable and/or delete cookies on your computer.